RETURNS & REFUNDS

If you have a problem with one of our products, this is how you can return the product and request a refund.

RETURNING UNWANTED ITEMS

(a)  You must inform us by email on returns@lescaro.co.uk that you intend to return an item within 14 days of the delivery date.
(b)  We will provide you with a Return Goods Record (RGR) which must be included with the item when you return it.
(c)  We do not offer free returns, the cost of postage and packing is the responsibility of the customer.
(d)  You must return the item to us within 28 days of the delivery date.
(e)  You must return the item in its original condition and packaging must be unopened. Should your returned item not satisfy these conditions, we reserve the right to refuse to give you a refund and the item will be returned to you.
(f)  We will reimburse you within 14 days after the date when the returned item arrives at our warehouse and we will notify you via e-mail.
(g)  Payments made via PayPal will be refunded via PayPal.

RETURNING FAULTY ITEMS

(a)  If after the delivery date an item is found to be faulty, i.e. a dispenser is inoperable or essential packaging is damaged, you should contact us by email on returns@lescaro.co.uk and explain the nature of the fault.
(b)  We will provide you with a Return Goods Record (RGR) and details of our courier and how you can arrange for the item to be returned to us free of charge. You can choose another courier service of your preference, but in this case we cannot reimburse you for the shipping fees associated with the return.
(c)  We will provide you with a replacement item within 14 days after the date when the returned item arrives at our warehouse and we will notify you via e-mail.
(d)  We will not accept a request to return an item if a fault with the item was notified to you when you purchased the item or because you damaged an item intentionally.

All items should be returned to:

Blossom & Root Returns
Lescaro Health Limited
CBF Fulfilment
1-11 Alvin Street,
Gloucester,
GLOS,
GL1 3EJ
UK

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